Privacy Policy

1. What Information We Collect

We collect the following types of information:

• Contact information: your name, phone number and email address when you fill out a form on our website, book an appointment or opt in to text messages.
• Appointment details: the services you book, your preferred technician and your visit history, so we can serve you better on return visits.
• Communications: messages you send us through website forms, by email, by text or over the phone.
• Website usage data: your IP address, browser type, device type, pages visited and time spent on our site, collected automatically through cookies and similar technologies.

We do not collect payment card details through our website. Payments are made in person at our salon.

2. How We Use Your Data

We use the information we collect to:

• Schedule, confirm and manage your appointments
• Send appointment reminders and booking confirmations
• Answer your questions and requests
• Send promotional offers and updates if you have opted in to receive them
• Improve our website, services and customer experience
• Meet our legal obligations

3. SMS Opt-In Details

Program name: Herbal Nails & Spa Chino Hills SMS Program.

Message types: by opting in, you may receive appointment reminders, booking confirmations, scheduling updates, promotional offers and service announcements from Herbal Nails & Spa Chino Hills.

Message frequency: message frequency varies based on your appointments and our current offers.

How you opt in: you can opt in by checking the SMS consent box on a form on our website, or by entering your phone number when booking an appointment online and agreeing to receive text messages.

How you opt out: reply STOP to any message to unsubscribe at any time. Reply HELP for help, or contact us using the details in Section 9. Message and data rates may apply.

4. Cookies & Tracking

Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how visitors use our pages. This may include analytics tools that collect anonymized usage data.

You can control or turn off cookies in your browser settings. Turning off cookies may affect how some parts of the website work.

5. Data Security

We use reasonable technical and organizational measures to protect your personal information. Our website is served over SSL/TLS encryption, which protects the information you submit through our forms while it travels between your device and our systems.

In-person card payments at our salon are handled through PCI-compliant payment processing. We do not store your full card details.

No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.

6. Your User Rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your personal information, subject to legal requirements
• Opt out of marketing communications at any time
• Withdraw SMS consent at any time by replying STOP

California residents may also have rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right not to be discriminated against for exercising these rights. To make any request, contact us using the details in Section 9 and we'll respond within a reasonable timeframe.

7. Age Restriction

Our website, forms and SMS program are intended for people 18 years of age or older. We do not knowingly collect personal information from anyone under 18 through our website or SMS program. If you believe a minor has given us personal information, contact us and we will delete it. Kids menu services are booked and managed by a parent or guardian.

8. Sharing & Disclosure

We do not sell your personal information. We may share it only in these limited situations:

• Service providers: with trusted vendors that help us run our website, booking system and communications, and only as much as they need to provide those services.
• Legal requirements: when required by law, court order or a government authority.
• Business transfers: as part of a merger, acquisition or sale of business assets, in which case we will notify you of any change in ownership or use of your information.

As stated in Section 3, mobile phone numbers and SMS consent data are never shared with third parties or affiliates for their marketing or promotional purposes.

9. Contact Us

Questions about this Privacy Policy or how we handle your information? Reach us at:

Herbal Nails & Spa Chino Hills
14230 Chino Hills Pkwy F
Chino Hills, CA 91709
Phone: (909) 686-6188
Email: [email protected]